Chatbots are computer programs designed to simulate human conversations. They are used in messaging apps, websites and social networks to provide automated customer support, answer questions and help people complete tasks. They are important because they allow companies to serve customers quickly and efficiently, 24 hours a day, 7 days a week. This can help improve customer satisfaction and increase customer loyalty. Additionally, chatbots can be programmed to perform specific tasks, schedule appointments or make reservations, saving human employees time and effort. In this e-book you will learn how to make the most of this technology and where, how and why you can use chatbots in your personal or professional service to save time and attract more customers with excellent service!